Frequently Asked Question

Our MOQ varies depending on:

• • • Product type
    • Size and specification
    • Processor availability
    • Container size (20 ft or 40 ft)

Most export shipments typically begin from:

• • • 1 × 20’ FCL for smaller-volume orders
    • 1 × 40’ FCL for standard commercial volumes

As 40’ FCL reefers provide better freight efficiency and temperature stability, most buyers prefer starting with a 40’ FCL.

We recommend the most suitable option based on your product mix and destination market.

We support the following Incoterms:

• • • FOB – Goods delivered to the port of loading
    • CIF – Freight and insurance covered
    • CFR – Freight arranged, insurance by buyer
    • Ex-Works – Available for select cases

Shipping terms are finalised according to buyer preference and regional regulations.

Quality assurance is central to our operations.

Every batch handled by MariseaX is:

• • • Inspected by our dedicated QC team
    • Verified during grading and processing
    • Lab-tested through accredited laboratories when required
    • Confirmed for moisture, glazing, size uniformity and freshness
    • Monitored for frozen-chain integrity during storage and transport
    • Checked during container loading for temperature, packaging and labelling
    • Verified against all documentation and certification standards

We also maintain transparent communication throughout the entire QC process.

We offer a wide range of export-ready packaging options, such as:

• • • IQF
    • Block frozen
    • Retail packs (200 g, 500 g, 1 kg)
    • Master cartons for wholesale

Custom packaging and private labelling can be arranged to match buyer branding and regulatory requirements.

Lead time is influenced by:

• • • Harvest schedules
    • Processing durations
    • Documentation and certification requirements
    • Product availability in specific regions

Typical export preparation takes 5 – 15 days, although orders may be delivered sooner depending on stock readiness and processing capacity.

We commonly work with secure international payment methods, including:

• • • LC (Letter of Credit)
    • TT (Telegraphic Transfer)
    • Advance payments for special arrangements or small-volume contracts

Payment terms can be customised based on buyer profile and order volume.

Yes, absolutely. MariseaX encourages transparent and open collaboration, and we are pleased to arrange:

Farm visits and harvest observations

• • Allowing buyers to witness aquaculture practices, pond management, harvesting standards and post-harvest handling processes.

Processing plant tours

• • Providing direct exposure to grading lines, hygiene protocols, production flow, freezing systems, packing units and cold-storage operations.

Third-party audits

• • For buyers who require certification checks, compliance validation, supplier verification or independent assessments.

Virtual inspections (if required)

• • A convenient option for buyers unable to travel, with live video walkthroughs of farms, processing units and QC procedures.

We strongly welcome buyers who wish to review operations, traceability systems, documentation processes, compliance standards and quality-assurance procedures first-hand.

These visits help build confidence, transparency and long-term partnerships between MariseaX and our international clients.

Yes. Traceability is provided for every batch, including:

• • • Farm/landing origin details
    • Harvest date and region
    • Lot numbers and production codes
    • Processing and packing records
    • Export certificates (health certificate, packing list, etc.)

Complete documentation is provided to ensure transparency and compliance with the destination country’s regulations delivered with assurance and reliability of MariseaX.

Consistency is managed through our integrated quality framework, not left to individual supplier practices. We implement a unified MariseaX Quality Protocol across our entire partner network, which mandates standardised checks at critical control points from harvest to shipment.

A Standardised Specification Sheet: Your product specifications become the binding document for every partner we engage, ensuring uniformity.

Dedicated On-Ground QA Teams: Our quality assurance personnel are present at processing facilities to supervise production runs and conduct pre-shipment inspections directly, acting as your eyes on the ground.

Batch-Wise Monitoring & Documentation: Every single batch is tracked and documented individually. You receive a quality dossier for your shipment, including lab reports and inspection records, providing verifiable proof of consistency.

Our approach is proactive and relationship-driven, focusing on prevention and resilience rather than reactive measures. We mitigate risk through strategic network design and transparent communication.

A Multi-Source, Multi-Region Network: We do not rely on a single supplier or geographic area. This diversification ensures that localised issues, whether climatic, logistical, or regulatory, do not disrupt your supply.

Strategic Inventory Planning: We work with cold storage partners to facilitate buffer stock and consolidated shipments, smoothing out disruptions and ensuring on-time dispatch.

Proactive Communication Protocol: You are not left in the dark. We provide early warnings of potential delays and maintain transparent communication throughout the process, allowing for collaborative contingency planning.